Cookies Policy
Last updated: November 2, 2025
Effective Date: November 2, 2025
Operator: Pet.ug ("we", "us", "our")
- Address: Kampala, Uganda
- Phone: +256 200 913 882
- Email: info@pet.ug | support@pet.ug
1. PURPOSE
This Cookies Policy explains how Pet.ug uses cookies and similar technologies to recognize you when you visit our website or mobile app. It details what these technologies are, why we use them, and your rights to control our use of them.
2. WHAT ARE COOKIES?
- Cookies are small text files stored on your device (computer, tablet, or phone) when you visit a website.
- They help websites remember your preferences, improve security, and measure site performance.
- Cookies set by Pet.ug are called “first party cookies.”
- Cookies set by other parties (like Google Analytics or payment processors) are called “third party cookies.”
3. WHY WE USE COOKIES
Pet.ug uses cookies for several legitimate purposes, including:
| Type of Cookie | Purpose | Legal Basis |
|---|---|---|
| Strictly Necessary | Enable login sessions, secure authentication, payment processing, and core platform functions. | Contractual necessity |
| Functional | Remember your preferences (language, location, saved listings). | Legitimate interest |
| Performance & Analytics | Measure website usage, loading times, and errors (e.g., Google Analytics). | Legitimate interest |
| Advertising | Show relevant pet services or products (if consented). | Explicit consent |
| Security | Prevent fraudulent logins and detect abnormal account activity. | Legitimate interest / legal obligation |
4. COOKIES WE MAY USE
| Cookie Name | Category | Function | Duration |
|---|---|---|---|
| petug_session | Strictly necessary | Keeps you logged in securely | Expires on logout |
| csrftoken | Security | Prevents cross-site request forgery | 1 year |
| _ga, _gid | Analytics | Used by Google Analytics to collect usage data | 13 months |
| cookie_consent | Functional | Records your cookie preferences | 6 months |
| remember_me | Functional | Remembers login credentials | 30 days |
5. THIRD-PARTY COOKIES
Some cookies are set by trusted third parties that support our services:
- Google Analytics — to measure site traffic and performance.
- Stripe / Flutterwave / PayPal for secure payment processing.
- Hostinger for content delivery and DDoS protection.
Each provider has its own privacy and cookie policies. Pet.ug ensures compliance with Uganda’s DPPA 2019 and global standards.
6. MANAGING COOKIES
You have full control over cookie use:
- Accept or reject cookies via our banner when first visiting the site.
- Update preferences anytime via the “Cookie Settings” link in the footer.
- Disable cookies entirely in your browser settings.
Common Browser Settings:
- Chrome: Settings → Privacy and Security → Cookies and Other Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Firefox: Options → Privacy & Security → Cookies and Site Data
- Edge: Settings → Site Permissions → Cookies and Site Data
7. CONSENT AND WITHDRAWAL
- A banner requests consent for optional cookies upon your first visit.
- You can withdraw consent anytime via cookie settings or by clearing cookies.
- Strictly necessary cookies cannot be disabled.
8. DATA RETENTION
- Session cookies: deleted automatically when you close your browser.
- Persistent cookies: remain until they expire or are manually deleted (max 13 months).
We never store personal data in plain-text cookies.
9. THIRD-PARTY ADVERTISING
- Pet.ug may display pet-related ads using advertising cookies.
- Used only with explicit consent no identifiable data shared.
- Opt out anytime via cookie settings.
10. UPDATES TO THIS POLICY
We may update this Cookies Policy occasionally to reflect legal or technological changes. The "Effective Date" at the top shows the latest version.
11. CONTACT US
For any questions about this Cookies Policy, contact:
PET.UG OFFICES
📍 Kampala, Uganda
📞 +256 200 913 882
📧 info@pet.ug | support@pet.ug