Legal and Trust

This section contains all legally binding terms, policies, and agreements applicable to your use of Pet.ug Platform. Please review them carefully to understand how we protect your data, ensure fair trade, and uphold animal welfare and consumer protection standards.

Terms of Service

Defines the legal terms governing use of Pet.ug by all users and service providers.

Privacy Policy

Explains how Pet.ug collects, processes, and protects personal and pet data in compliance with Uganda's Data Protection and Privacy Act (DPPA) 2019.

Cookie Policy

Details how Pet.ug uses cookies and similar technologies to enhance security and improve user experience.

Animal Care Data Access Policy

Regulates how veterinarians and other animal care providers access, handle, and store pet health or service-related data on Pet.ug.

Seller & Marketplace Agreement

Outlines rules and obligations for vendors and individuals listing pets, products, or services for sale on Pet.ug.

Community & Listing Standard Policy

Sets behavioral, ethical, and content standards for all users, sellers, and service providers using the Pet.ug platform.

Refund, Escrow & Dispute Policy

Explains payment handling, refund eligibility, escrow terms, and dispute resolution procedures for transactions on Pet.ug.

Disclaimer & Risk Policy

Clarifies Pet.ug's liability limits, user responsibilities, and potential risks when engaging with listed pets or services.

Acceptable Use Policy

Defines acceptable and prohibited behaviors when using Pet.ug services and platform features.

Need Help Understanding Our Policies?

Have a question about our policies? Our legal and support team is here to help you understand your rights and responsibilities.

Contact Support